It's not what we say, it's what they hear

Cramer, Carol
July 1998
H&HN: Hospitals & Health Networks;07/05/98, Vol. 72 Issue 13, p94
Trade Publication
Opinion. Relates an experience of misinterpretation regarding a patient who stood by the nurses' station overhearing comments made by the Emergency department staffers viewing a basketball game between the Utah Jazz and Houston Rockets in the sixth game of the National Basketball Association (NBA) conference finals. Reference to the comments which these staffers made; What was the patient's reaction; How the patient was relieved of what he had misinterpreted.


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