Editorial: First, Embracing Customer Service and, Second, Moving Beyond It: A Client Relationship

Hernon, Peter
July 2002
Journal of Academic Librarianship;Jul2002, Vol. 28 Issue 4, p189
Academic Journal
Editorial. Discusses the concept of service quality in the library community. Overreliance on the use of self-reporting surveys; Example of a client relationship; Application of the term client in academic libraries.


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