Support the gay market

Wilson, Penny
February 2009
Travel Weekly (UK);2/20/2009, p22
Trade Publication
The article presents the author's views on supporting the gay market for tourism enhancement and on TUI Travel PLC's planned move to empower agents to deal with complaints. She remarks that many travel agencies would do well if they focus on the lesbian, gay, bisexual and transgender (LGBT) market as there is money in the gay market. She notes that TUI's step in dealing with complaints will mean a shift of minor complaints from its call center, which would in turn deal with more complex matters.


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