TITLE

Support the gay market

AUTHOR(S)
Wilson, Penny
PUB. DATE
February 2009
SOURCE
Travel Weekly (UK);2/20/2009, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
The article presents the author's views on supporting the gay market for tourism enhancement and on TUI Travel PLC's planned move to empower agents to deal with complaints. She remarks that many travel agencies would do well if they focus on the lesbian, gay, bisexual and transgender (LGBT) market as there is money in the gay market. She notes that TUI's step in dealing with complaints will mean a shift of minor complaints from its call center, which would in turn deal with more complex matters.
ACCESSION #
37146930

 

Related Articles

  • ONLINE TRAVEL NEWS FROM TRAVOLUTION.  // Travel Weekly (UK);9/26/2008, p8 

    The article offers news briefs related to online tourism in Great Britain. TUI Travel is extending its virtual call center concept to the First Choice retail network which is expected to be completed by Christmas. Lastminute.COM study revealed that online travel agents are confident they will...

  • TUI Travel shakes up retail agents' roles. Dennis, Juliet // Travel Weekly (UK);8/15/2008, p3 

    The article reports that TUI Travel's high-street agents are to become responsible for all bookings made by customers living in their shop catchment areas. In a radical change of working practices, the company's 5,379 agents in 939 Thomson and First Choice shops will have contact with web and...

  • TUI Travel plans rep review.  // Travel Weekly (UK);9/26/2008, p7 

    The article reports that TUI Travel is to review the way overseas holiday representatives work in resort for summer in 2009. Representative services across the firm's main Thomson and First Choice businesses will be integrated for the first time next summer, but will still operate under two...

  • Experts forecast casualties. Holly-Davis, Tricia // Travel Trade Gazette UK & Ireland;11/7/2008, Issue 2841, p22 

    The article reports that Tui Travel chief executive Peter Long has predicted that worsening economic conditions will ignite a series of closures and consolidation among travel firms. He suggests that companies must need to make sure they are operating with strong financials, listen to customer...

  • Tui sees the light by rewarding what counts -- service.  // Travel Trade Gazette UK & Ireland;12/7/2007, Issue 2796, p13 

    The author reflects on the strategy of Tui Travel to reward agents on customer service. According to the author, Tui Travel appears to have realized that pressurizing shop staff to sell a certain number of holidays daily might not be the best strategy. The author said that it would be ridiculous...

  • Tui transforms reps' role with new tech. DENNIS, JULIET // Travel Weekly (UK);10/24/2013, Issue 2191, p14 

    The article discusses the move made by Tui Travel PLC on empowering its travel agents to enhance communication with customers before departure and to answer customer complaints. It mentions the importance of empowering travel agents to enhance the travel industry customer services solving...

  • New itineraries.  // Travel Agent;05/26/97, Vol. 286 Issue 5, p80 

    Cites the tours offered by 1ST Cultural Tours and Travcoa. IST Cultural Tours' Danube tour; Travcoa's tour of Turkey and Greece; Contact information.

  • Tui – practise what you are preaching.  // Travel Trade Gazette UK & Ireland;5/30/2013, Issue 3053, p22 

    Several letters to the editor are presented in response to the article regarding travel company Tui.

  • Tui's 'prostitute pricing' sparks mixed reactions. Robertson, Edward // Travel Weekly (UK);3/5/2010, Vol. 5, p8 

    The article focuses on the allegations of price discrimination leveled against Tui Travels PLC.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics