Tough Times

Birnbaum, Bill
January 2009
Leadership Excellence Essentials;Jan2009, Vol. 26 Issue 1, p17
The author offers advice for managers on determining and focusing on their business' key success factors. He suggests determining the key activities of the organization by limiting one's list of key success factors to only two or three such as understanding the customer and managing expenses. He cites a few examples of key success factors that work in the real estate industry, computer software business, and strategy consulting.


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