TITLE

Outward Bound

AUTHOR(S)
Spiegelman, Paul
PUB. DATE
September 2008
SOURCE
Marketing Health Services;Fall2008, Vol. 28 Issue 3, p40
SOURCE TYPE
Academic Journal
DOC. TYPE
Editorial
ABSTRACT
The author discusses ways in which hospital call centers can be used as marketing tools. One of the most effective ways of using a call center is to call patients a day ahead of their appointment to confirm it as well as to verify health history and insurance information. This reduces time spent filling out paperwork in the waiting room and also increases the likelihood of the patient arriving on time.
ACCESSION #
35794505

 

Related Articles

  • Trusts rapped for C&B manipulation. Nowottny, Steve // Pulse;9/3/2008, Vol. 68 Issue 29, p15 

    The article reports on the reprimanding of hospital trusts for controlling the Choose and Book system to meet the 18 week target of the government of Great Britain. Accordingly, Nick Chapman, the leader of 18-week program, has written to Strategic Health Authority (SHA) chief executives warning...

  • Patients given 'dummy' appointments through C&B.  // Pulse;1/28/2009, Vol. 69 Issue 2, p13 

    The article offers information about the dummy appointments given to patients through Choose and Book at hospitals in Great Britain. It mentions that the South Devon Healthcare NHS Foundation Trust was the new trust utilizing the said system, in which patients are provided an initial appointment...

  • MedEconomics: Call centre use is beneficial. Higson, Nigel // GP: General Practitioner;1/14/2011, p45 

    The article presents information on the benefits of call centre for making appointments of patients with doctors. It mentions that there were several factors on which call centre bill depends including monthly retainer, cost per minute in answering calls. It also informs about appointment...

  • Booking plan will erode relationship with patients, say GPs.  // GP: General Practitioner;11/26/2010, p1 

    The article presents the views of general practitioners (GP) in Great Britain on the suggestion to set-up a call center for making patient appointments. According to GP Saheli Chaudhury, the call centers will harm their relationships with the patients. Also, Charles Broomhead stated that the...

  • Practical statistical methods for call centres with a case study addressing urgent medical care delivery. Wooff, D.; Stirling, S. // Annals of Operations Research;Oct2015, Vol. 233 Issue 1, p501 

    Our interest is in forecasting for call centres, and in particular out-of-hours call centres (OOHCC) which deal with patient requests for medical advice outside normal working hours. Planning needs accurate forecasts of incoming call volumes. These vary by hour, day, and season, and must account...

  • Examination and Operating Room Scheduling Including Optimization of Intrahospital Routing. Schmid, Verena; Doerner, Karl F. // Transportation Science;Feb2014, Vol. 48 Issue 1, p59 

    Hospitalized patients typically undergo several examinations before their actual surgery. Transportation between service units is provided by trained personnel who escort patients. However, valuable resources may be underutilized if patients arrive too late for scheduled appointments, whereas on...

  • Is there a need for weekend face-to-face inpatient assessments by hospital specialist palliative care services? Evaluation of an out-of-hours service. Birks, Theodore; Krikos, Dimitrios; McGowan, Catherine; Stone, Patrick // Palliative Medicine;Apr2011, Vol. 25 Issue 3, p278 

    There is an increasing demand for hospital specialist palliative care services to be made more accessible outside of normal working hours. However, it has been argued that extended service provision could be misused and that specialist telephone advisory services are an adequate response to this...

  • Editorial: GP unity needed to end call outsourcing threat.  // GP: General Practitioner;11/26/2010, p26 

    The article presents the author's views on sharing the proposal by the National health Service of Great Britain to share the general practitioners' (GPs) administrative staff, as a measure to save money. He states that establishing a call center to make GP appointment would be tiresome for...

  • Patient access again. Jones, Melvyn M. // British Journal of General Practice;Apr2014, Vol. 64 Issue 621, p188 

    The author discusses aspects of patient access and the impact of delivering primary care through call centres in Great Britain. He refers to the changes in the appointment systems for general practitioners (GPs) that is handled by call centres and end up offering a book to angry clients. The...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics