Focus on needs of core customers to keep them coming back

Procopio-Droz, Sarah
December 2008
Las Vegas Business Press (10712186);12/1/2008, Vol. 25 Issue 48, pP27
The author offers her suggestions in retaining and maintaining customer loyalty. She says that the free-enterprise system rely mainly on small businesses. She points out that in the face of the economic downturn it is essential to focus on how to give the best service to our customers so that they keep coming back. In addition, goodwill is something that has to be earned by offering unique products and extending good service.


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