At your service?

Porter, Mike
May 2008
Utility Week;5/30/2008, Vol. 29 Issue 6, p12
Trade Publication
The author offers advice on how public utilities improve their customer relations. He relates the problems he encountered with water and energy utilities in Great Britain. He believes the service quality of customer relations provided by utilities lags behind that delivered by other sectors. He emphasizes the need for a shift in attitude that places excellent customer service and relationships at the heart of the typical utility's strategy.


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