Reynolds, Latisha
May 2008
Kentucky Libraries;Spring2008, Vol. 72 Issue 2, p5
Academic Journal
The author reflects on the conflict management in the library workplace and the role of emotional intelligence(EI) in dealing successfully with colleagues and library users. He says that conflicts over race, gender, and other differences can divide and distract attention from important issues that should bind the nation together. Observing conflict management skills can help themselves as well as their colleagues for the improvement of the overall functioning of the organization.


Related Articles

  • 7 Ways to Boost Your EQ. Mulqueen, Casey // Personal Excellence Essentials;Jun2014, Vol. 19 Issue 6, p12 

    The article discusses several ways to increase emotional intelligence (EQ) in the work environment. These include the control of one's emotional triggers, mental rehearsals of trigger situations, engagement in problem solving, and the use of pleasant memories. The article also suggests to make a...

  • Managing Boundaries.  // Managing Boundaries;1/1/2009, p1 

    Video Length: 14 minutes. One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundaries. Boundaries help define ourselves and protect us.

  • Conflict-Competent Teams. Flanagan, Tim; Runde, Craig // Sales & Service Excellence Essentials;Sep2010, Vol. 10 Issue 9, p7 

    The article discusses conflict management in an organization's sales and services teams and offers suggestion on minimizing the negative affect on business's overall growth. It suggests creating a positive working environment comprising of team members' positive attitudes, integrated behavior...

  • The Role of Emotional Intelligence in the Workplace: A Literature Review. Khalili, Ashkan // International Journal of Management;Sep2012 Part 2, Vol. 29 Issue 3, p355 

    Emotional intelligence has become a familiar issue between educators, counselors and business leaders due to a considerable role in the workplace. Namely, accurate self-assessment together with conflict management are just some significant influences of emotional intelligence within...

  • Soft skills and the future. Marsh, Gary // Training Journal;Feb2012, p39 

    The article reports on an increase which is expected to be seen in 2012 in the number of business enterprises across the globe who will place the same emphasis on appreciating and developing soft skills such as social skills, language skills and personality traits in their employees as they do...

  • Letter From The Editor. Finlay, Joel S. // Organization Development Journal;Winter2008, Vol. 26 Issue 4, p5 

    The article discusses various topics published within the issue including one by Bill Kahnweiler on the work-life issues, one by Joan Marques, Eugene Allevato on the six sigma and emotional intelligence toward quality management in a spiritual workplace and one by on the potential problems faced...

  • Emotional IQ in the Workplace. McDowell, Robert // Juniata Voices;2015, Vol. 15, p39 

    The article offers the author's insights on the concept of emotional intelligence in the workplace setting.

  • A MODEL OF EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT STRATEGIES: A STUDY IN SEVEN COUNTRIES. Rahim, M. Afzalur; Psenicka, Clement; Polychroniou, Panagiotis; Jing-Hua Zhao; Chun-Sheng Yu; Kawai Anita Chan; Kwok Wai Yee; Alves, Maria G.; Chang-Won Lee; Rahman, Sahidur; Ferdausy, Shameema; van Wyk, Rene // International Journal of Organizational Analysis (1993 - 2002);2002, Vol. 10 Issue 4, p302 

    The study investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were...

  • Coaching managers through their conflicts. Roberts, Tim // Management Services;Winter2005, Vol. 49 Issue 4, p16 

    The article presents the author's views on coaching managers through their conflicts. Conflict is considered as the most personal and expensive problem in the workplace. The author's style of coaching helps people to capitalize on their existing conflicts to avoid damaging future conflicts....


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics