TITLE

Customer Service From Hell

AUTHOR(S)
Brandt, John R.
PUB. DATE
May 2008
SOURCE
Industry Week/IW;May2008, Vol. 257 Issue 5, p88
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
The author reflects on the effort of the customer service representatives (CSR) who responded the time when his luggages were lost in India. He suggests that CSR should know how to deal with angry and disappointed people. He mentions a certain supervisor of the CSR who expresses her concern but could not do anything regarding the situation. He also expresses his gratefulness to the supervisor who sent his luggages back to his hotel after more than 24 hours.
ACCESSION #
31737669

 

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