One customer at a time

Clark, Ken
December 2007
Home Channel News;12/17/2007, Vol. 33 Issue 16, p16
The author reflects on the Home Depot story and strategy in developing its business in the U.S. He discusses the comments of Eva Gross about the change on the mood in Home Depot branch in Atlanta. He added that Paul Raines has stated that he tells his team everyday that if they are driving a big battleship, sometimes they have to manage their own impatience when the big battleship is moving.


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