Hooked on service?

Bavota, Michael F.
October 2007
Progressive Grocer;10/1/2007, Vol. 86 Issue 13, p66
Trade Publication
The author reflects on a debate over service versus self-service seafood in the supermarket setting. The author states that for the independent grocer, selling fresh seafood takes on a distinct character, while the service seafood shop helps entice shoppers with the equivalent of an authentic specialty fish market in the context of the supermarket. He asserts that the most successful supermarket seafood operations tend to have a commitment to success from the highest levels of management on down.


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