What's in the bag?

Moloney, Karen
September 2007
People Management;9/6/2007, Vol. 13 Issue 18, p44
The author comments on the light snack in a clear plastic bag which is provided to passengers of British Airways. The author says that passengers may feel guilty for traveling by air after eating the light snack. The author tells that patience and faith are required if human resource professionals are not careful in designing process for people.


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