TITLE

Speech Is All the Talk

AUTHOR(S)
Myron, David
PUB. DATE
April 2007
SOURCE
CRM Magazine;Apr2007, Vol. 11 Issue 4, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
The author reflects on the use of speech technology. He says that the use of these technologies are becoming more widespread and that the biggest investments in interactive voice response category are in speech technology. He argues that analysts will not promote speech technology if it is not effective.
ACCESSION #
24626988

 

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