Just Say, 'Yes, We Can.'

Hawkins, Chad
February 2007
Roofing Contractor;Feb2007, Vol. 27 Issue 2, p51
Trade Publication
The author emphasizes the need for a client care representative (CCR) of a roofing company to adopt a yes we can working attitude. CCR should be trained to improve their communication skills and attitude. The author shares his experience of adopting such attitude in his company. It is said that every telephone call is an opportunity to serve clients.


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