TITLE

Just Say, 'Yes, We Can.'

AUTHOR(S)
Hawkins, Chad
PUB. DATE
February 2007
SOURCE
Roofing Contractor;Feb2007, Vol. 27 Issue 2, p51
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
The author emphasizes the need for a client care representative (CCR) of a roofing company to adopt a yes we can working attitude. CCR should be trained to improve their communication skills and attitude. The author shares his experience of adopting such attitude in his company. It is said that every telephone call is an opportunity to serve clients.
ACCESSION #
24106889

 

Related Articles

  • Everybody Calls the Capitol. Levy, Sid A. // Saturday Evening Post;11/3/1951, Vol. 224 Issue 18, p17 

    Describes the management of telephone calls at the Capitol Hill in Washington, D.C. as of 1951. Average number of telephone calls handled by telephone operators each day; Burden imposed by the large volume of telephone calls on telephone operators; Importance of the role of the telephone...

  • Untitled.  // New Yorker;6/8/1963, Vol. 39 Issue 16, p165 

    The article offers information on how to use the telephone in Bandung, Indonesia. It is necessary to inquire beforehand because the way to use the telephone differs from town to town. If the telephone is not automatic, one should ask the operator to connect him or her with the wanted district...

  • Wrong number. Booth, Melissa // Cincinnati Magazine;Apr2001, Vol. 34 Issue 7, p48 

    Relates the experience of a telephone operator in handling crank callers at LaRosa's Phone Center in Cincinnati, Ohio. Motto of the phone center; Conversation with the crank caller Panty Man; Provision of lessons on human nature.

  • Telephone calls for all.  // New Scientist;2/3/2007, Vol. 193 Issue 2589, p14 

    The article presents an excerpt of an article from the February 7, 1957 issue of "The New Scientist" that discussed the ideal telephone service. The article discussed telephone calls between people in different area codes that do not require an operator. The phenomenon of not having to use an...

  • Here's the Trouble With Women. Funnell, C. L. // Saturday Evening Post;9/14/1940, Vol. 213 Issue 11, p30 

    Presents several criticisms against the attitude of women. Way by which they follow rules; Technique in shopping; Duration of telephone use.

  • A message about messages.  // Dermatology Times;Oct2006, Vol. 27 Issue 10, p116 

    The article offers information about the proper way of handling incoming telephone calls to improve the efficiency of service in dermatology in the U.S. The author suggests dermatologists to study the types of calls that they are receiving everyday to lessen their work, as well as the staff....

  • Are You Happy When People Call? HURA, SUSAN // Speech Technology Magazine;Nov/Dec2009, Vol. 14 Issue 8, p7 

    The article discusses the need for a new way of thinking on how call centers treat their customers. The author believes that call center operators should be grateful when customers call to complain because complaints identify aspects of the product or business process that are not satisfactory....

  • The Human Voice.  // New Yorker;2/22/1969, Vol. 45 Issue 1, p31 

    The article relates the author's experience of contacting through the telephone a sub-executive of an airline. The operator who took his call refused to put him through the department of the sub-executive due to the usual bureaucracy of a large company.

  • Split view on call-drop test.  // Telegraph (Calcutta, India);2/6/2016, preceding p60 

    The article reports that according to reports by the Telecom Regulatory Authority of India (Trai) operators have failed its tests on quality of voice calls as government's efforts to rein in call drops and states that Trai has required that operators compensate a subscriber per dropped calls.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics