TITLE

'Satisfaction' Costs

AUTHOR(S)
Weisberg, Karen
PUB. DATE
August 2006
SOURCE
FoodService Director;8/15/2006, Vol. 19 Issue 8, p16
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
In this article the author reflects on the unfairness of the patient satisfaction scores given to healthcare operators. She cites the frustrations of Linda Lafferty, director of food and nutrition services at Rush University Medical Center, over the inherent unfairness of grading on a curve. She points out the question raised by Marty Rothschild, VP of sales and marketing for Aladdin Temp-Rite, regarding the lack of correlation with cost in the patient satisfaction continuum.
ACCESSION #
21940557

 

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