Training cable's FRONT LINE

Santo, Brian
August 2006
CED;Aug2006, Vol. 32 Issue 8, p12
Trade Publication
The article presents the author's views concerning the goal of the television cable industry in the U.S. to provide better customer service. Based on a survey, the cable industry ranked the lowest in terms of customer satisfaction; however, the American Society for Quality reported that cable industry is close to overtaking the airline industry for poor service. It was also stressed that good customer service ranked first in customer satisfaction.


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