Triage and remote consultations: moving beyond the rhetoric of access and choice

Pinnock, Hilary; Hoskins, Gaylor; Neville, Ron; Sheikh, Aziz
December 2005
British Journal of General Practice;Dec2005, Vol. 55 Issue 521, p910
Academic Journal
The article discusses the evidence underpinning the role of telephone consultations in triaging access to health care in Great Britain. Remote consulting has the potential to impact clinical practice. The telephone is used to access advice from both general and disease-specific helplines. There is also growing interest in telephone consultations as an alternative to traditional face-to-face reviews of people with long-term diseases.


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