Calling the Cops on Telemarketers

Myron, David
January 2006
CRM Magazine;Jan2006, Vol. 10 Issue 1, p8
Trade Publication
The article comments on the telemarketing campaign of Western Wats, a market research company in the U.S. It presents an overview of a telephone conversation between a customer and the telephone agent. It relates various mistakes committed by the company, including the failure of the agent to identify himself to the customer. It presents some advice to organizations looking for a telemarketing company.


Related Articles

  • Australia set to lift telemarketing ban. Hummerston, Gemma // Precision Marketing;5/4/2007, Vol. 19 Issue 13, p9 

    The article reports on the plan of the Australian Communications & Media Authority to lift a ban on telemarketers from ringing consumers on Sundays and public holidays. This ban-lifting proposal came from Communications Minister Helen Coonan on behalf of pollsters and market research companies...

  • Fed up with cold dinners?  // Choice;Sep2004, p5 

    Presents tips on dealing with uninvited phone calls from investment professionals and marketing research firms. Establishment of the caller's identity; Verification of the caller's Australian Financial Services License; Request for inclusion in the no calls register.

  • Stop telemarketers.  // Hudson Valley Business Journal;5/6/2002, Vol. 13 Issue 9, p28 

    Reports on the program eliminating unwanted high pressure calls in which telemarketers attempt to sell product or service over the telephone in New York.

  • Dealing with those pesky telemarketers. Rosenzweg, Stan // Westchester County Business Journal;3/3/2003, Vol. 42 Issue 9, p38 

    Narrates how an executive handled a telephone call from a telemarketer. Confusion arising from the telemarketer's use of words.

  • One million register for no-call list.  // Precision Marketing;9/6/2002, Vol. 14 Issue 49, p9 

    Reports the number of registered residents to the 'Do Not Call' list in Harrisburg, Pennsylvania. Restriction on the phones of the registered residents to telemarketers; Date due for registration; Sponsorship on the Do Not Call list legislation by Representative Ron Raymond.

  • Tired of telemarketers? Canada's National Do Not Call List can help.  // South Asian Post;8/8/2013, p7 

    The article presents information on the National Do Not Call List (DNCL) of Canada that helps to prevent the call of telemarketers.

  • How to stop robocalls. Miller, Jim // Wilson County News;9/2/2015, Vol. 42 Issue 35, p7B 

    The article presents answer to the question of reducing pre-recorded robocalls for telemarketing including reduced credit card interest rates and medical alert devices.

  • I AM NOT SELLING ANYTHING: 29 EXPERIMENTS IN TELEPHONE INTRODUCTIONS. de Leeuw, Edith D.; Hox, Joop J. // International Journal of Public Opinion Research;Winter2004, Vol. 16 Issue 4, p464 

    The article discusses the advantages and disadvantages of telephone surveys. Although extensive research has improved telephone survey methods considerably, in the new millennium, telephone interviewers are faced with new problems that threaten the validity of the method. The growing number of...

  • A Victory on Capitol Hill. Bowers, Diane K. // Marketing Research;Jun92, Vol. 4 Issue 2, p40 

    This article focuses on several legislation that has relations to the marketing research in the U.S. Congress. The concern of the research industry is on the "do not call" lists, caller ID and call blocking, autodialers and privacy. One series of bills that addressed the issue of telemarketing...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics