They've Got To Like You

Weisberg, Karen
November 2005
FoodService Director;11/15/2005, Vol. 18 Issue 11, p10
Trade Publication
This article presents the views of Tim Sanders, author of the book "Love Is the Killer App: How to Win Business and Influence Friends," on ways an employee could boost his likability factor. Based on interviews he conducted with more than 10,000 people, he concludes that all people have a likability factor and their behavior is judged on that. In short, how employees are treated as a person on the job determines how long they will stay, their attitude to customers, and how well they perform their job. If a person works for someone he does not like, he will take in very little information. For an employee to be likeable, he must show empathy. He should aim to become a deep and powerless listener, one who is not aiming to fix their problem, but one who has learned to apologize.


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