TITLE

Simple Things Done Well

AUTHOR(S)
Leand, Judy
PUB. DATE
November 2005
SOURCE
SGB;Nov2005, Vol. 38 Issue 11, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
Comments on how businesses make things complicated for consumers. Impact of poorly trained salespeople on retail technology; Case of Hibbett Sporting Goods, a sporting goods retailer that differentiate itself by catering to small-town markets; Keys to efficient customer service.
ACCESSION #
18921754

 

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