Simple Things Done Well

Leand, Judy
November 2005
SGB;Nov2005, Vol. 38 Issue 11, p6
Trade Publication
Comments on how businesses make things complicated for consumers. Impact of poorly trained salespeople on retail technology; Case of Hibbett Sporting Goods, a sporting goods retailer that differentiate itself by catering to small-town markets; Keys to efficient customer service.


Related Articles

  • Hibbett's team spirit leads to big profits.  // Chain Store Age;Nov98, Vol. 74 Issue 11, p80 

    Features Hibbett Sporting Goods, ranked 29th on the list of High Performance Retailers in the United States. Net earnings for the year ended January 31, 1998; Financial results from 1992-1997; Factors for big profits.

  • WHY BRICK & MORTAR IS HERE TO STAY. INGLES, GLEN // Music Trades;Oct2013, Vol. 161 Issue 9, p50 

    The article reflects on the change in the retail landscape and the future of brick and mortar or physical retailing which refers to retail shops that are located in a building as opposed to an online shopping destination, door-to-door sales. It informs that physical retailing will not disappear...

  • Small Town Charm. Bhonslay, Marianne // SGB;Nov2005, Vol. 38 Issue 11, p20 

    This article features Hibbett Sporting Goods, a sporting goods retailer based in Florence, Alabama. Founded in 1945 by Rufus Hibbett, the retailer was originally known as Dixie Supply Co., becoming Hibbett Sporting Goods in 1952. The company prospers by operating stores averaging 5,000 square...

  • Customer Identities: Customers as Commercial Friends, Customer Coworkers or Business Acquaintances. Swan, John E.; Goodwin, Cathy; Mayo, Michael A.; Richardson, Lynne D. // Journal of Personal Selling & Sales Management;Winter2001, Vol. 21 Issue 1, p29 

    In an effort to better understand relationships between salespersons and their customers, in-depth interviews with salespeople were used to establish a classification schema of customer types or identities. Using identity theory, three categories of customer identities were identified and...

  • Keith Crain: Doesn't anyone want to make the sale?  // Crain's Detroit Business;02/21/2000, Vol. 16 Issue 8, p8 

    Discusses the inefficiencies of sales personnel in retail establishments in the United States. Lack of comprehensive product knowledge; Inability to answer customer inquiry and render good customer services.

  • Part-time employees, partial customer service? Wesseling, Ben // European Retail Digest;Spring97, Issue 14, p23 

    Reveals the issues that must be considered in maintaining an excellent customer service through the part-time employment of sales staff. Disadvantage of mail order business compared to the retail business; What resulted in an extensive 24-hour delivery system and various ways available to the...

  • The customer decade. Gilman, Alan L. // Chain Store Age Executive with Shopping Center Age;Mar1994, Vol. 70 Issue 3, p198 

    Discusses the value of pleasing customers in retailing. Preference for personalized service; Programs being launched by Neiman Marcus to cater to customer's satisfaction; Programs of major retailers like Sears, Macy's, Saks Fifth Avenue, and others; Learning customer service techniques from the...

  • How to reinvent your supply chain: What works, what doesn't. Owens, Greg; Richmond, Bruce // Chain Store Age;Nov95, Vol. 71 Issue 11, p96 

    Discusses the process of transforming a supply chain to satisfy customer needs and reduce costs. Key success factors retail industry executives explore; Varied strategies; Overall objectives of reinvented plans; Major obstacles; Role of enabling technology. INSET: How market leaders reinvent...

  • Sporting Goods Retailers Split On Earnings. Pallay, Jessica // FN: Footwear News;8/24/2009, Vol. 65 Issue 32, p21 

    The article reports on the split earnings of sporting goods retailers in the U.S. It mentions that the profit of Hibbett Sports Inc. and Dick's Clothing & Sporting Goods Inc. decline in the second quarter of 2009 but Hibbett came in below the analysts expectation while Dick's outperformed....


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics