Time wasting is theft and bad management

Deeson, Dominic
March 2005
Management Services;Spring2005, Vol. 49 Issue 1, p3
Academic Journal
This article discusses the role of technology in business. A survey from Clearswift shows that personal e-mail use is a threat because many workers spend over an hour every day emailing friends. Almost 40 per cent of workers in Great Britain, Germany and the U.S. email their friends and relatives, or swap jokes and other ephemera via the company e-mail system during working hours, the press release says. The rest spend around half and hour each day. And over three-quarters of people believe their boss would be unconcerned if he or she knew about this time wasting. Only one in 10 workers claims never to use the company e-mail system for personal purposes. On the up side, a study commissioned by Cisco Systems claims that the use of mobile data services led to an average productivity gain of 13.4 percent per worker in 2003. The study measured total factor productivity, the method of determining how well businesses use capital, labor and technology to produce goods and services. It found particularly strong productivity gains in specific industries. For instance, insurance loss adjustors can handle 7.4 more claims per week by using mobile devices and wireless networks. Similarly, sales representatives in the healthcare and pharmaceutical field were able to conduct 8.3 more general practitioner briefings each week because of mobile data and voice access.


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