TITLE

If You Were Your Own Customer

AUTHOR(S)
Wickham, Rhonda
PUB. DATE
June 2004
SOURCE
Wireless Week;6/1/2004, Vol. 10 Issue 12, p4
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
Compares two customer service experiences. Actions taken by the companies to provide quality service and satisfy their customers; Implications of the actions for customers.
ACCESSION #
13270859

 

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