Some good news for HMOs for a change

September 1998
National Underwriter / Life & Health Financial Services;9/21/98, Vol. 102 Issue 38, p48
Editorial. Comments on the survey conducted by the United States General Accounting Office (GAO) which looked at the health plan complaint systems of health maintenance organizations (HMOs). Nine elements of a complaint system identified by the GAO; Percentage of HMOs that provide expedited reviews for patients who are facing medical emergencies.


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