Friedman, Leonard J.
June 2003
Frontiers of Health Services Management;Summer2003, Vol. 19 Issue 4, p1
Editorial. Introduces the articles published in the June 2003 issue of the periodical 'Frontiers.' Importance of consumers as a driving force in healthcare delivery; Role of healthcare organizations; Strategies to achieve customer satisfaction; Emphasis on how consumers can be a positive force for change in the system; Aspects of healthcare leadership.


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