2006 Annual Buyer's GUIDE

July 2006
CRM Magazine;Jul2006, Vol. 10 Issue 7, pBG1
Trade Publication
Presents a directory of companies in the field of customer relationship management. Comergent Technologies; Convergys; Maximizer Software Inc.; Melissa Data Corp.


Related Articles

  • Convergys touts CRM upgrade.  // CED;Apr2012, Vol. 38 Issue 4, p12 

    The article offers brief information about the customer relationship management (CRM) 2.0, a part of the Convergys Corp. Smart Suite and based on Microsoft Dynamics CRM 2011, from Convergys Corp.

  • Listware® for Salesforce® Raises the Bar for CRM Data Performance with Clean Data.  // CRM Magazine;Aug2014, Vol. 18 Issue 8, pWP15 

    The article evaluates the Listware® data for Salesforce® and customer relationship management (CRM) from Melissa Data.

  • Avaya Renews HR Services Contract with Convergys for 5 Yrs.  // EmergingMarketsNOW;4/25/2008, p10 

    The article reports on the renewal of the human resources (HR) services contract of U.S.-based telecom company Avaya with customer relationship management services provider Convergys. The contract was extended for another five years. Under the contract, Convergys will continue to provide HR and...

  • Embracing the touch points. McElligott, Tim // Telephony;4/24/2006, Vol. 247 Issue 7, p32 

    The article discusses the factors that contribute to the decline in customer satisfaction with the telecommunications industry. The American Customer Satisfaction Index confirmed the largest decline of the level of service from 1997 to 2005. Multiple sources assessed customer satisfaction as...

  • Convergys Corporation SWOT Analysis.  // Convergys Corporation SWOT Analysis;Aug2013, p1 

    A business analysis of Convergys Corporation, a provider of relationship management solutions to the clients across the world, is presented, focusing on its strengths, weaknesses, opportunities and threats (SWOT) faced. Strengths include its strong market position. Weaknesses include its high...

  • CRM outsourcing attractive in recession. Beal, Barney // Enterprise Innovation;Apr/May2009, Vol. 5 Issue 2, p30 

    The article focuses on the impact of continuous global recessions in the customer relations management business. It notes the strong business condition of outsourcing even before the economic meltdown. The author stresses that the financial crisis has proven a boon for instance to Convergys...

  • Rosetta Awards CRM Services Deal to Convergys.  // GlobalSourcingNOW;3/21/2007, p8 

    The article focuses on the customer relationship management (CRM) services deal established between Rosetta Stone Co. and Convergys Co. Rosetta Stone, a Virginia-based language learning software provider, has awarded a CRM services deal to Convergys, a Cincinnati, Ohio-based business process...

  • Feature Analysis.  // MarketWatch: Global Round-up;Sep2008, Vol. 7 Issue 9, p225 

    The article reports on the $335 million acquisition of Intervoice Inc. by Convergys Corp. in the U.S. Convergys stresses that the deal will provide an opportunity for the company to implement Intervoice's inter voice response (IVR) telephone technology to its customer relationship management...

  • Convergys Deploys DDS at Brasil Telecom.  // EmergingMarketsNOW;11/18/2008, p14 

    The article reports on the deployment of Dynamic Decisioning Solution by Convergys Corp., a U.S.-based customer relationship management services provider, at Brasil Telecom SA in Brazil. It is stated that the solution will assist Brasil telecom to drive revenue growth via offering increased...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics