- Love me, love me not. Larson, Laurie // AHA News;03/17/97, Vol. 33 Issue 10, p7
Discusses ways to help improve public opinion of hospitals. Priority of patient care over profits; Need for post-discharge patient-satisfaction questionnaires; Changes in employee attitudes; Improvement of quality of patient care.
- Hospitals may face $1.4 million federal bill. // AHA News;06/30/97, Vol. 33 Issue 25, p6
Reports on the results of the three-day window billing fraud investigation on hospitals in Washington, D.C. that are accused of making billing errors.
- Modern matrons mean fewer patients complain. // Australian Nursing Journal;Apr2002, Vol. 9 Issue 9, p16
Focuses on the role of modern matrons in decreasing the number of hospital complaints in Great Britain. Changes in the organizational structure of senior nursing; Common problems encountered by hospitals; Decline in the number of complaints from ward patients after introducing modern matrons.
- One patient's billing experience... Marcus, Jerry // Modern Healthcare;7/19/2004, Vol. 34 Issue 29, p22
Presents a letter to the editor on the complaint of a patient regarding the billing practices at Northwestern Memorial Hospital in Chicago, Illinois.
- GPs of all races face nonsense GMC complaints. // Pulse;8/6/2005, Vol. 65 Issue 31, p19
Presents a letter to the editor with regards to nonsensical complaints from an annoyed and unreasonable patient in Great Britain.
- Time to DIE, says hospital clock. // Eastern Eye;1/3/2014, Issue 1232, p3
The article reports on the complaint of a patient about the clock in his ward at the Royal Hallamshire Hospital showing the word DIE, which is an abbreviation of German word Dienstag that means Tuesday, in Sheffield, Yorkshire, England.
- How to get patients out of the recovery room. Earnhart, Stephen W. // Same-Day Surgery;Dec2008, Vol. 32 Issue 12, p131
The article offers several clues to eliminate the patient's complaints that they are allegedly rushed early after their surgery.
- Christie Hospital reports on interleukin 2 controversy. Smith, Richard // BMJ: British Medical Journal (International Edition);5/4/91, Vol. 302 Issue 6784, p1041
Focuses on interleukin 2 controversy at Christie Hospital in Manchester, England. Effects of the controversy on the credibility of the hospital; Apprehensions of the patient on treatment received in the hospital; Financial management of drug prescribing.
- CCHMS chairman writes in senior hospital staff. // British Medical Journal (Clinical Research Edition);6/6/1981, Vol. 282 Issue 6279, p1889
Focuses on the procedure for dealing with clinical complaints in Great Britain. Process in writing initial complaint; Inscription of factual note; Policy in verbal and written complaint; Information to defense society by the doctors concerned.