December 2007
Metal Center News;Dec2007, Vol. 47 Issue 13, p80
Trade Publication
Correction notice
A correction to the article "Jacobson Customer Satisfaction Survey" that was published in the October 2007 is presented.


Related Articles

  • Managing customer files develops repeat business. Porter, Monroe // Contractor Magazine;Sep97, Vol. 44 Issue 9, p44 

    States that when a contractor creates a file for its customers they develop repeat business to the organization. Discussion on how creating files can benefit the contractor; Suggestion made on how to keep a good track of customers.

  • Services Index to the 1993 Marketing News.  // Marketing News;10/25/93, Vol. 27 Issue 22, Marketing News pA2 

    Provides a services directory of customer satisfaction measurement firms. ACG Research Solutions; AHF Marketing Research Inc.; Allegheny Marketing Group; Alliance Research Inc.; Analytic Insight Insurance.

  • Geographical index.  // Marketing News;10/25/93, Vol. 27 Issue 22, Marketing News pA3 

    Provides a geographical directory of customer satisfaction measurement firms. Includes Arizona; California; Connecticut; District of Columbia; Florida; Georgia.

  • Mission possible: Learning to listen. Zivic, Louis J. // Marketing News;5/8/95, Vol. 29 Issue 10, p4 

    Opinion. Stresses the importance of a customer-driven enterprise. Fundamental aspect of learning for organizations; Survey conducted by the Economic Center at Fitchburg State College; Need for rethinking business philosophies; Creative ways to address customer needs.

  • How are we doing Mr. Green? Dreyer, R.S. // Supervision;Mar98, Vol. 59 Issue 3, p19 

    Presents tips on how to monitor the customers' feelings about the company's products and services. Slogans used by Flagler Pharmaceutical board chairman and chief executive officer Harley M. Flagler; Spelling out ways to poll the customers; Pros and cons of the polling method; Rewarding the...

  • Consumer sentiment on the rise, says Univ. of Michigan.  // Textile World;Jan94, Vol. 144 Issue 1, p17 

    Reports on the increase in consumer satisfaction about economic conditions in the United States. University of Michigan's consumer sentiment index; Expected increase in consumer spending.

  • Univ. of Michigan Consumer Sentiment Index at 83.7.  // Bond Buyer;6/18/2007, Vol. 360 Issue 32652, p2 

    The article reports that according to market sources, the University of Michigan's preliminary consumer sentiment for June 2007 came in at 83.7.

  • `How may I help you?'. DeChant, Michelle // Marketing Tools;May96, Vol. 3 Issue 3, p2 

    Editorial. Discusses whether customer satisfaction must be sacrificed in the name of profitability. Criticisms leveled against customer satisfaction and quality measurement; Importance of customer loyalty.

  • Satisfied customers come back for more. Reichheld, Frederick F. // American Banker;11/30/95 Supplement, Vol. 160, p13A 

    Cautions against falling into the trap of aiming for costumer satisfaction as a higher goal than profits. Danger of failing to link satisfaction measurements with customer loyalty and profits; Limitations of satisfaction surveys; Manipulation of the system at the grass-root level; Basic...

  • Measuring customer satisfaction. Eliss, Lynn W.; Curtis, Carey C. // Research Technology Management;Sep/Oct93, Vol. 36 Issue 5, p45 

    Presents eight lessons from research on customer satisfaction with technology products and services. Leading indicators of satisfaction; Customer index satisfaction; Satisfaction with cost competitiveness; Cycle time and satisfaction. INSET: How the study was done..


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics