TITLE

Case studies

PUB. DATE
June 1993
SOURCE
Canadian Business Review;Summer93, Vol. 20 Issue 2, p17
SOURCE TYPE
Periodical
DOC. TYPE
Case Study
ABSTRACT
Features case studies of two Canadian companies who used communication processes to improve quality and customer satisfaction. Western Gas Marketing Ltd.; Black and Decker Canada Incorporated.
ACCESSION #
9410050882

Tags: TOTAL quality management -- Case studies;  COMMUNICATION

 

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