TITLE

Faults, failures and availability in self-service technology

AUTHOR(S)
Girman, Michal; Keusch, Peter; Kmec, Peter
PUB. DATE
December 2009
SOURCE
Management Services;Winter2009, Vol. 53 Issue 4, p44
SOURCE TYPE
Academic Journal
DOC. TYPE
Case Study
ABSTRACT
The article describes the case study of a vending machine operator placed in a traditional self-service setting. The operator is responsible for managing 15 vending machines for beverages on the college campus. The faults of the operator is divided on major faults and minor faults. In order to estimate the availability of self service technology (SST), researchers used a formula created for the evaluation of standby equipment performance in maintenance.
ACCESSION #
47726127

 

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