Faults, failures and availability in self-service technology

Girman, Michal; Keusch, Peter; Kmec, Peter
December 2009
Management Services;Winter2009, Vol. 53 Issue 4, p44
Academic Journal
Case Study
The article describes the case study of a vending machine operator placed in a traditional self-service setting. The operator is responsible for managing 15 vending machines for beverages on the college campus. The faults of the operator is divided on major faults and minor faults. In order to estimate the availability of self service technology (SST), researchers used a formula created for the evaluation of standby equipment performance in maintenance.


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