Celtic Manor swing ahead with a WINNING formula for the Ryder Cup

December 2006
Management Services;Winter2006, Vol. 50 Issue 4, p46
Academic Journal
Case Study
The article presents a case study of the annualized hours system of working introduced by five-star resort Celtic Manor Resort in South Wales in March 2006 to cope with an anticipated surge in business generated by the famous Ryder Cup and the All Star Cup celebrity competition. Employees' hours are rostered and averaged over a year to reflect hourly, daily and seasonal variations in business demand. The Celtic Manor called on leading consultants, Working Time Solutions, to investigate options for improving the old time arrangements, to deliver for staff and management alike.


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