The National Archives meets customer targets

December 2005
Management Services;Winter2005, Vol. 49 Issue 4, p34
Academic Journal
Case Study
The article looks at the processes undertaken by the National Archives of England, Wales and Great Britain in the implementation of Supportworks, a service management system from Hornbill Systems, in order to comply with the enactment of the Freedom of Information Act staring January 2005. The Act gives people the right of access to information held by public bodies. The capabilities of an enquiry handling system needed by the National Archives, which were addressed by Supportworks are discussed. Finally, this article presents the benefits obtained by the National Archives since implementing Supportworks in January 2005.


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