Implementing Organizational Knowledge Management Assessments: A Case Study

Hodges, Jeremy K.
October 2015
Journal of Applied Learning Technology;Fall2015, Vol. 5 Issue 4, p33
Academic Journal
Case Study
This case study presents essential steps for the implementation of organizational Knowledge Management assessment. A 2009 assessment conducted in a military educational organization applied structural equation modeling to confirm factors and areas of organizational Knowledge Management Capability. Knowledge Management Capability includes three unique areas: Lessons Learned, Expertise, and Knowledge Documents. Each area employs a specific Knowledge Management process to acquire, store, present, and apply knowledge to organizational needs. Major themes including leadership support, communication, assessment, analysis, and reassessment were derived to inform new Knowledge Officers of the elements necessary for successful Knowledge Management assessment including applying Knowledge Management initiatives to weak Knowledge Management Capability areas and factors. This report provides a starting point for organizations seeking to begin or improve Knowledge Management assessment.


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