The Chocolate Conversation

Fass, Rose
October 2014
Chocolate Conversation;10/13/2014, p1
Book Summary
Book Summary
In The Chocolate Conversation, Rose Fass analyzes the causes of miscommunication and demonstrates how leaders can be effective and transform their companies through skillful conversations. The metaphor is from a chocolate-themed party Fass attended, where she was surprised that even though everyone present loved chocolate, each had very different ideas about chocolate’s ideal form. Even when they agree, people talk about what they think they heard which is not always what was actually said. Every conversation is interpreted through filters, and successful leaders make their messages clear. Effective leaders also know how to recognize when misunderstanding is likely and can translate their messages into terms everyone understands. In an era where change is the only constant, clear communication is vital.


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