Make Your Workplace Great

Stein, Steven J.
October 2010
Make Your Workplace Great - Business Book Summaries;10/04/2010, p1
Book Summary
Book Summary
Dr. Steven J Stein, the founder and CEO of a leading psychological test-publishing company, has spent years researching the impact of emotional intelligence on human behavior in the workplace. He poses two questions: How can the research about individual emotional intelligence improve the workplace? Is there such a thing as �organizational emotional intelligence�? In Make Your Workplace Great, Dr. Stein suggests that organizations with high emotional intelligence take into account the thoughts and feelings of their employees, recognize the importance of each employee to the success of the organization, and are able to achieve goals as well as be responsible towards their customers, suppliers, competitors, and society as a whole. He highlights the link between an organization�s emotional intelligence and its employees� performance, motivation and productivity level, and outlines how to identify and solve problems using a system of seven keys to an emotionally intelligent organization from his assessment tool, Benchmark of Organizational Emotional Intelligence (BOEI). These keys are: Key #1: Hire capable people who love the work they do and show them how they contribute to the bigger picture. Hire to ensure the person and the job are well suited for one another, and continually motivate those employees by showing how their daily contributions impact the organization, the local community, and the world. Key #2: Compensate people fairly. Implement a coherent pay structure which ensures every employee is treated fairly and equally. Key #3: Don�t overwork (or underwork) people. Pay particular attention to the work/life balance of your employees. Key #4: Build strong teams with shared purpose and viable goals. Build continued momentum by clearly communicating to each individual the importance of their daily duties. Key #5: Make sure managers can manage. Only promote if employees possess the desired skill set, and properly train and mentor new managers. Key #6: Treat people with respect and leverage their unique talents. Promote a diverse environment free of all forms of tension. Key #7: Be proactively responsive by doing the right minds of your people. Gain trust and win respect through honesty and integrity. Demonstrate courage during times of change and provide opportunities for growth.


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