Getting to Resolution

Levine, Stewart
June 2010
Getting to Resolution - Business Book Summaries;6/16/2010, Vol. 1 Issue 1, p1
Book Summary
Book Summary
In traditional models of conflict resolution, disagreeing parties are pitted against one another in a highly adversarial win/lose scenario. According to Stewart Levine, author of Getting to Resolution, this type of model has the unintended side effect of escalating conflict and distancing the people involved from one another. The final settlement, regardless of who wins, leaves both parties unhappy and suffering emotional aftershocks. In Getting to Resolution, Levine offers an alternate model of conflict resolution, a �resolutionary� model that focuses on communication and collaboration as the keys to achieving a mutually satisfying solution. In this process, disagreeing parties first accept Levine�s Ten Principles and then proceed through the Cycle of Resolution. By applying this �resolutionary� approach to professional and personal conflicts, both parties can move from conflict, to catharsis, to problem-solving, and finally to the creation of a satisfactory future relationship. Before beginning the Cycle, people must be willing to relinquish their old ways of thinking about conflict in favor of a new philosophy focused on resolution. This requires understanding Levine�s Ten Principles: 1) Believing in Abundance 2) Creating Partnership 3) Being Creative 4) Fostering Sustainable Collaboration 5) Becoming Open 6) Fostering Long-Term Collaborations 7) Relying on Feelings and Intuition 8) Disclosing Information and Feelings 9) Learning Through the Resolution Process 10) Becoming ResponseAble Once everyone has accepted the Ten Principles, they are ready to move forward with the Cycle of Resolution, a step-by-step guide that takes practitioners from a place of conflict to a place where all parties feel satisfied with plans for the future. Step 1: Attitude of Resolution Step 2: Stories: Telling and Listening Step 3: Listening for a Vision of Resolution Step 4: Getting Current and Complete Step 5: Reaching Agreement in...


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