TITLE

Just Listen

AUTHOR(S)
Goulston, Mark
PUB. DATE
April 2010
SOURCE
Just Listen - Business Book Summaries;2010, Vol. 1 Issue 1, p1
SOURCE TYPE
Book Summary
DOC. TYPE
Book Summary
ABSTRACT
56 pp. AMACOM Though the seemingly simple act of communication is as natural to humans as breathing and eating, author Mark Goulston recognizes that these vital transactions are oftentimes met with failure. Whether the task is dealing with a hostile employee, negotiating with an angry spouse, or placating a self-destructing executive, everyone occasionally runs across an individual who is not easily "reachable." In the book Just Listen, Goulston describes his proven framework for getting through to stressed people in difficult situations. Offering explanations, techniques, and tips designed to pull angry, upset, difficult people toward the willing listener, Just Listen is a communications handbook applicable to every sector of adult life. To break down barriers in stressed communication, avoid common problems, and open healthy, calm, constructive dialogue, effective communicators should adhere to Goulston's nine essential rules for "getting through to anyone." This practical advice ranges from introspective exercises like rewiring yourself to listen, to tactical moves such as avoiding toxic people and baring your own weaknesses when all else fails. Goulston supports these rules with twelve simple actions that gain a distressed person's trust, increase empathy, and guide conversations toward making others "feel felt," all of which get communication flowing quickly in intense situations. Whether at work or at home, in ordinary public interactions or in life-or-death situations, communication is a negotiation-an act of persuasion wherein one person attempts to coerce another to do, say, or feel something specific. The challenge comes when personal agendas, needs, secrets, and stressors are factored into the dialogue. These elements throw roadblocks into the middle of conversations and erect barriers to rationality, causing people to feel scared and impatient, flustered and distracted. The first step to "getting through," however, is simple: Just listen.
ACCESSION #
49172232

 

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