The GE Workout

Ulrich, Dave; Kerr, Steve; Ashkenas, Ron
January 2010
GE Workout - Business Book Summaries;2010, Vol. 1 Issue 1, p1
Book Summary
Book Summary
s326 pp. The McGraw-Hill Companies, Inc. 2002 Employees at GE have a deeply engrained and internalized process for addressing and solving the company's problems quickly, simply, and with the involvement of people who will ultimately carry out the decision. In The GE Work-Out, Dave Ulrich, Steve Kerr, and Ron Ashkenas describe how GE has eliminated bureaucracy and solved organizational problems using a simple set of concepts and tools. The main parts of a Work-Out are plan, conduct, and implement. During the planning stage, a senior leader organizes a small "design" team to determine the key issues to be tackled, identify participants, communicate expectations of what people will do at the Work-Out event, and prepare business leaders for their role. The Work-Out event will last two to three days. It usually consists of five sessions: Work-Out introduction, small-group idea generation, whole-group idea assessment, small-group recommendation development, and final-decision session (the Town Meeting). The final stage of the Work-Out cycle implements the action ideas. The implementation process includes getting the word out Town Meeting decisions, supporting project owners and teams, and tracking project progress. For Work-Out to have a lasting impact, it must move from the experimental stage and become embedded in company programs and activities. Moving Work-Out from pilot to program requires 12 key decisions. Approach Work-Out as an adjective, rather than a noun. Stack the deck for success. Use facilitators to show the way. Build in enough support. Help managers get ready to deploy Work-Out. Set specific Work-Out delivery goals. Publicize the successes. Align your actions with your commitment. Reach the tipping point. Resource your Work-Outs. Follow up and share knowledge. Apply Work-Out to other programs. The GE Work-Out is designed to help readers understand and implement a GE-style Work-Out. Through case studies, readers observe the steps that make the process...


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