The Trusted Leader

Galford, Robert; Drapeau, Anne Seibold
January 2003
Trusted Leader - Business Book Summaries;2003, Vol. 20 Issue 8, p1
Book Summary
Book summary
According to Galford and Drapeau, companies cannot hope to build long-term success unless they build trust with their clients and customers, and they cannot build trust with clients and customers unless they have leaders who can help trust permeate through all levels of the organization. And, while this has some value, it doesn&x2019;t do much to provide practical advice as to what leaders must do. The Trusted Leader fills that gap by presenting trust as the outcome of very tangible processes and tools that upper management can use to make trust an explicit component of their leadership behavior. Based on their extensive, highly specific research and experience with a wide range of organizations, Galford and Drapeau present a comprehensive, practical guide for senior leaders that identifies the critical types of trust they need to master, offers a practical formula for building organizational confidence, analyzes the obstacles to trust, and demonstrates how crises, restructurings, mergers, and executive departures can be transformed into trust-building experiences. The authors also offer interactive exercises, to-do lists, diagnostics, and practical guidelines that place trust squarely at the center of strategic, operational, and people processes. Thus, the book provides the benefit of moving leaders beyond the subjectivity of being trustworthy to the concrete procedures for actively creating and maintaining a culture of trust.


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