TITLE

Achieving Service Excellence: Strategies for Healthcare

AUTHOR(S)
Stoecklein, Mike
PUB. DATE
March 2003
SOURCE
H&HN: Hospitals & Health Networks;Mar2003, Vol. 77 Issue 3, p66
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
Reviews the non-fiction book 'Achieving Service Excellence: Strategies for Healthcare,' by Myron D. Fottler, Robert C. Ford and Cherrill P. Heaton.
ACCESSION #
9309274

 

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