TITLE

"I'm Sorry to Hear That..." Real-Life Responses to Patients' 101 Most Common Complaints About Health Care

AUTHOR(S)
Cunningham, Lynne
PUB. DATE
June 2009
SOURCE
Marketing Health Services;Summer2009, Vol. 29 Issue 2, p4
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
The article reviews the book "I'm Sorry to Hear That...Real-Life Responses to Patients' 101 Most Common Complaints About Health Care," by Susan Keane Baker and Leslie Bank.
ACCESSION #
42989617

 

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