TITLE

THE FIVE GOLDEN RULES OF MANAGING THE EMPLOYEE-CUSTOMER RELATIONSHIP

AUTHOR(S)
Aitken, Greig
PUB. DATE
January 2008
SOURCE
People Management;1/10/2008, Vol. 14 Issue 1, p44
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
The article reviews the book "Human Sigma: Managing the Employee-Customer Encounter," by John H. Fleming and Jim Asplund.
ACCESSION #
36159952

 

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