TITLE

Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices

AUTHOR(S)
Cunningham, Lynne
PUB. DATE
December 2006
SOURCE
Marketing Health Services;Winter2006, Vol. 26 Issue 4, p6
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
A review of the book "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices," by Paul Alexander Clark and Mary P. Malone, is presented.
ACCESSION #
23534682

 

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