Service With a Smile?

Beasty, Colin
September 2006
CRM Magazine;Sep2006, Vol. 10 Issue 9, p16
Book Review
The article reviews the several books about customer relationship management including "Great Customer Connections," by Richard Gallagher, "Winning the Toughest Customer: The Essential Guide to Selling to Women," by Delia Passi, and "Xactly Sales Compensation for Dummies" by Mark Chambers.


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