TITLE

Service With a Smile?

AUTHOR(S)
Beasty, Colin
PUB. DATE
September 2006
SOURCE
CRM Magazine;Sep2006, Vol. 10 Issue 9, p16
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
The article reviews the several books about customer relationship management including "Great Customer Connections," by Richard Gallagher, "Winning the Toughest Customer: The Essential Guide to Selling to Women," by Delia Passi, and "Xactly Sales Compensation for Dummies" by Mark Chambers.
ACCESSION #
22252201

 

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