TITLE

How To Measure Customer Satisfaction (Book)

AUTHOR(S)
Greaves, Graham
PUB. DATE
December 2000
SOURCE
Logistics & Transport Focus;Dec2000, Vol. 2 Issue 10, p66
SOURCE TYPE
Review
DOC. TYPE
Book Review
ABSTRACT
Reviews the book "How to Measure Customer Satisfaction," by Nigel Hill.
ACCESSION #
11782275

 

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