Needed: New Breed of Offshore BPO Provider

Vales, Joseph
June 2003
Financial Executive;Jun2003, Vol. 19 Issue 4, p48
Academic Journal
The article reports on growth of the offshore business processing outsourcing (BPO) mark in India. Despite growth in this sector, the author expressed concerns about the viability of many India-based providers who are trying to work with multiple clients in the global business process outsourcing sector. According to him, lack of infrastructure investment and scale will make it harder for many new Indian providers to win high-value contracts and demonstrate sufficient security back up to clients.


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