TITLE

Trouble Call Management: The First Step in Outage Response

AUTHOR(S)
Thompson, Andrew
PUB. DATE
May 2003
SOURCE
Utility Automation;May/Jun2003, Vol. 8 Issue 3, p18
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the significance of trouble call management during outages in Washington. Importance of communication to customers and staff during outages; Step in improving the outage management processes; Collection of both quantitative and qualitative information from trouble calls.
ACCESSION #
9924318

 

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