Fit4Service: ServiceQualität in Bibliotheken

Passarge, Sven
April 2014
Bibliotheksdienst;Apr2014, Vol. 48 Issue 5, p301
Trade Publication
This article describes the initiative ServiceQuality Germany (ServiceQualität Deutschland) with its programme. It explains which steps need to be taken to obtain the associated quality certificate while focusing on the specific implementation in the public library in Bremerhaven.


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