TITLE

Fit4Service: ServiceQualität in Bibliotheken

AUTHOR(S)
Passarge, Sven
PUB. DATE
April 2014
SOURCE
Bibliotheksdienst;Apr2014, Vol. 48 Issue 5, p301
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article describes the initiative ServiceQuality Germany (ServiceQualität Deutschland) with its programme. It explains which steps need to be taken to obtain the associated quality certificate while focusing on the specific implementation in the public library in Bremerhaven.
ACCESSION #
98563868

 

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