RBS continues its e-learning focus

Murphy, Donna
May 2003
IT Training;May2003, p5
Trade Publication
The Royal Bank of Scotland (RBS) Group Plc has launched two e-learning programmes soon after completing what it claims is the largest banking integration project ever undertaken in Europe. According to Dave Buglass, RBS's e-learning manager: &ldquo.Even though the NatWest project was huge, it was very much business as usual.” The first project, developed by AdVal Inc., was to retrain around 3,500 relationship-management staff, after CBFM upgraded its credit-scoring database for corporate customers. With the second project, RBS commissioned KnowledgePool to develop online content to support the deployment of a bespoke sales-and-service support system into 1,750 branches.


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