Uunet pushes the SLA envelope

Pappalardo, Denise
August 1998
Network World;08/10/98, Vol. 15 Issue 32, p25
Trade Publication
Reports on the service-level agreements (SLA) enhancements made by UUNET Technologies company, an Internet service provider. Percentage network availability guaranteed by UUNET for its Internet access service customers; Comments from Alan Taffel, vice president of marketing and business development of the company; Details on other promises made by UUNET to its customers.


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