Hohmann, Tina
June 2014
IATUL Annual Conference Proceedings;2014, Issue 35, p1
Conference Proceeding
The Technische Universität München library was the first university library in Germany to be certified by TÖV with respect to its ISO 9001:2001 quality management. One of the main objectives of our quality management policy is to measure customer satisfaction not only in the short-term, but also over longer periods of time, in order to constantly develop and improve our services. To this end, TUM library management have decided to conduct a long term evaluation of its information literacy (IL) programme. We regularly ask course participants for feedback immediately after the events and evaluate these yearly. Additionally, we have started to survey long term changes in awareneβ and sustainability of course content. The library's IL programme has been in place for over three years, and has thus generated sufficient data for reliable evaluation. The main object of our investigation is the aβeβment of effectiveneβ of our IL programme and further guidance as to how we can improve our services. We have been evaluating about 100 IL events, which took place between 6 and 24 months ago. Our study includes the four main types of workshops, which comprise basic and advanced literature search, referencing, and reference management. An online survey contains questions regarding the significance and the application of the skills taught during the courses. We also ask about any identified lack of resources or learning goals, and our e-learning material. The first phase of the evaluation was conducted between February and March 2014. This paper presents our findings from the evaluation project, our conclusions, and recommendations for the further development of the IL programme.


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